Telephone for general enquiries 0300 111 1202
For press and media enquiries   0845 460 1202
Postal Address: 17 Dean Street, Liskeard,
Cornwall, PL14 4AB

NCI Privacy Policy

National Coastwatch Institution (NCI)

Privacy Policy
At NCI, we’re committed to protecting and respecting your privacy.
This Policy explains when and why we collect personal information about our Members, Associate Members, supporters and customers, how we use it, the conditions under which we may disclose it to others and how we keep it secure.  We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. 

By being a Member, Associate Member, supporter or customer and/or using the NCI national website at ('our website') you’re agreeing to be bound by this Policy. Any questions regarding this Policy and our privacy practices should be sent by email to [email protected] or by writing to National Coastwatch, 17 Dean Street, Liskeard PL14 4AB. Alternatively, you can telephone 01579 347392.

Who are we?
We’re National Coastwatch Institution, a UK charity dedicated to helping preserve life at sea and around our coastline. NCI is a registered Charitable Incorporated Organisation (Charity No. 1159975). The registered address is 17 Dean Street, Liskeard PL14 4AB.

How do we collect information from you?
We obtain information about you when you contact us about our services, to make a donation, or if you join as a Member or Associate Member.

What type of information is collected from you?
The personal information we collect might include your name, address, email address, IP address, and additional information requested during our application process . If you make a donation online or purchase a product from us, your card information is not held by us, it is collected by our third party payment processors (PayPal and Charity Choice) who specialise in the secure online capture and processing of credit/debit card transactions.

How is your information used?
We may use your information to:
    •    process a donation that you have made;
    •    process orders that you have submitted;
    •    to carry out our obligations arising from any contracts entered into between you and us;
    •    deal with entries into a competition;
    •    seek your views or comments on the services we provide;
    •    notify you of changes to our services;
    •    send you communications which you have requested and that may be of interest
     to you. These may include information about campaigns, appeals, fundraising
     activities, promotions and services;
    •    process a Membership or Associate Membership application. 

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations (for example the collection of Gift Aid). We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

Who has access to your information?

  • We will never sell or rent your information to third parties.
  • We will never share your information with third parties for marketing purposes.
  • Third Party Service Providers working on our behalf: We may pass your information to our third party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example production of name badges). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and the General Data Protection Regulations require them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties beyond NCI for them to use for their own  purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.
  • Third Party Product Providers we work in association with: When you are using our secure online donation pages, your donation is processed by a third party payment processor (PayPal or Charity Choice) who specialise in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.
  • We may transfer your personal information to a third party if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our Members, Associate Members, supporters and customers. However, we will take steps to ensure that your privacy rights continue to be protected.

How you can access and update your information
The accuracy of your information is important to us, and we have a legal responsibility to keep it up to date.

  • If you are a Member or supporter and you change your email address, or any of the other information we hold is inaccurate or out of date, please contact your station manager or membership secretary who can update your information. 
  • If you are an associate member, supporter or customer, you can change your details at any time by contacting us by email at [email protected], by writing to us at  National Coastwatch, 17 Dean Street, Liskeard PL14 4AB or by calling 01579 347392

Security precautions in place to protect the loss, misuse or alteration of your information
When you give us personal information, we take steps to ensure that it’s treated securely.

  • We do not retain any sensitive information such as credit or debit card details. When you are on a secure page, a lock icon will appear in your browser window – our website can only be accessed via a secure internet connection.
  • Non-sensitive details (your email address etc) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk.
  • Once we receive your information, we make our best effort to ensure its security on our systems.
  • Where you have been given a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
  • All information kept on private areas of our website is secured with up to date cyber-security software. Our website can only be accessed via a secure internet connection. When you are on a secure page, a lock icon will appear in your browser window and the website address will start with https// instead of http//.

We do not analyse your personal information to create a profile of your interests and preferences, nor do we use automated profiling systems.
We do not aggregate personal information when it is available from external sources.
Use of 'cookies'
Like many other websites, our website uses cookies. 'Cookies' are small pieces of information sent by an organisation to your computer and stored on your computer hard drive to allow that website to recognise you when you visit again. They collect anonymised statistical data about your browsing actions and patterns, but do not collect any user-specific information or identify you as an individual. This helps us to improve our website and deliver a better, more personalised service. It is possible to switch off cookies by altering your browser preferences. For more information on how to switch off cookies on your computer, visit your browser provider's website. Turning cookies off may result in a loss of functionality when using our website.

Links to other websites
Our website may contain links to websites run by other organisations, including websites run by individual NCI stations. This privacy policy applies only to the NCI national website at‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website. In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

16 or Under
We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian's permission beforehand whenever you provide us with personal information.

Transferring your information outside of Europe
As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy. If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

Review of this Policy
We keep this Policy under regular review. This Policy was last updated in April 2018.

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NCI relies entirely upon voluntary contributions for its continuing existence and expansion. Please help us with a donation.
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